Help & Support
Need a hand? Start with the help center, or reach us directly via live chat or email.
Help center
The help center covers getting started, plans and credits, refunds, account security and other common questions — most answers are a search away.
Browse the help center →Live chat
Click the button below to open the chat window and describe your issue. Our AI assistant answers common questions instantly, and complex issues are handed over to a human agent.
Human agents are available on weekdays 10:00–19:00 (UTC+8). Messages sent outside these hours will be answered on the next business day.
Other ways to reach us
For refund requests, account issues or partnership inquiries, you can also email us — we reply within 7 business days.
Support email: support@medcxy.com