Medcxy

Refund Policy

Last updated 2026-10-24

This policy covers subscriptions and credit packs bought on Medcxy (www.medcxy.com) through Stripe. The service is operated by Beijing Demeiyan Health Consulting Co., Ltd. (“we”). Please read it before paying; completing a payment means you understand and accept these rules. If this translation differs from the Chinese version, the Chinese version prevails.

1. Scope

  • Subscriptions: Pro and Advanced, monthly or yearly (including the Pro first-month price)
  • Credit packs: one-off points (100 / 300 / 1,000)
  • Team plans are set up by us offline and refunded as agreed between the parties

2. Subscriptions

A subscription is a digital service that starts as soon as you pay, and its points and benefits begin to be used immediately. We generally do not refund by the day or for the remaining days.

We usually do not refund when you have already used the plan’s quota this period, when the request is for personal reasons (bought by mistake, no longer needed), or when the account was suspended or closed for breaking our Terms of Service.

If our system charged you twice, or your plan was not activated within 24 hours of a successful payment, contact us within 7 working days and, once verified, we will refund the extra amount to the original payment method or activate the plan.

3. Credit packs

Credit packs are valid for 12 months from the day they arrive. They work with any plan but do not unlock subscriber-only features such as Max research.

A completely unused credit pack can be refunded if you ask within 7 days of purchase; partially or fully used packs are not refundable. Duplicate purchases or packs credited twice by mistake are handled case by case once verified.

4. Cancelling automatic renewal

Subscriptions renew automatically for the chosen period. Cancel before the period ends via “Manage subscription” on the billing page (the Stripe customer portal).

After cancelling you keep the service for the period you have paid for, and you will not be charged from the next period. Cancelling renewal does not refund the current period.

The Pro monthly first-month price (¥19.9 / US$2.99 / HK$22) is once per account; renewals are charged at the standard price.

5. How to request a refund

Email support@medcxy.com with:

  • Your account email
  • Order type (subscription / credit pack) and purchase date
  • The Stripe receipt or proof of payment
  • The reason for the refund

We reply within 7 working days of receiving complete information. Approved refunds go back to the original payment method and usually arrive within 5–15 working days, depending on your card issuer.

6. Not refundable

  • Benefits obtained with a coupon or granted manually by us
  • Accounts closed for breaking our Terms of Service
  • Requests made after the time limits in this policy
  • Cases where the law or payment network rules prohibit refunds

7. Changes and contact

We may update this policy and will publish and notify changes on the website. Questions: support@medcxy.com (no phone support).