Refund Policy

This policy covers:

• Subscriptions: Pro / Max monthly or yearly plans (including Pro first-month trial pricing)
• Credit packs: one-time credit top-ups (1000 / 3000 / 10000 credits)
• Other orders paid through Stripe or other approved online channels

Orders paid by QR transfer and manually confirmed by our team are also covered; refunds may require additional verification of transfer records.

medcxy provides digital subscriptions that take effect immediately. Once a billing period starts, plan benefits (including monthly credits and feature access) begin to be consumed. Partial or pro-rata refunds for the current period are generally not supported.

Refunds are usually not granted when:

• You have used plan features or consumed included credits in the current period
• You request a refund for personal reasons (accidental purchase, no longer needed, etc.)
• Your account was suspended or terminated for violating the Terms of Service

If you are charged twice due to a system error, or payment succeeds but benefits are not delivered within 24 hours, contact us within 7 business days. After verification, duplicate charges will be refunded or benefits will be restored.

Credit packs are one-time purchases valid for 12 months from crediting. They do not unlock Pro / Max plan features — they only add AI usage credits.

If credits have not been used, you may request a refund within 7 days of purchase. Partially or fully used packs are non-refundable. Duplicate purchases or system errors may be handled case by case after verification.

Subscriptions renew automatically on the selected cycle (monthly / yearly). You may cancel auto-renewal before the end of the current period via the Stripe customer portal or by contacting support.

After cancellation: service remains available for the already paid period; no further charges will be made for the next period. Cancellation is not a refund for the current period.

The Pro monthly first-month trial (CNY 19.9) is limited to once per account; standard monthly pricing (CNY 99/month) applies thereafter. The trial price may not be available again after cancellation and re-subscription.

Email support@medcxy.com with:

• Your registered email and account details
• Order type (subscription / credit pack) and purchase time
• Payment proof (Stripe receipt, transfer reference code, etc.)
• Reason for the refund request

We will reply within 7 business days after receiving complete information. Approved refunds are returned to the original payment method; processing typically takes 5–15 business days depending on the payment provider.

• Benefits granted via coupons, redemption codes or manual admin activation
• Accounts terminated for Terms of Service violations
• Requests submitted outside the time limits in this policy
• Cases where refunds are prohibited by law or payment network rules

We may update this policy and will notify you via in-app notice or email. Material changes will be highlighted.

Questions about this policy: support@medcxy.com (no phone support).